Privacy Policy
Last Updated: August 31, 2026
This Privacy Notice for HANA DIGITAL GROUP ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").
This includes when you:
- Visit our website at https://hanadigitalgroup.com
- Use the Hana Digital platform
- Interact with our services through marketing, support, or integrations
Hana Digital Group is a reputation management service company designed to help businesses collect, monitor, and promote customer reviews.
If you have questions about this policy, contact us at [email protected].
Table of Contents
1. What Information Do We Collect
2. How Do We Process Your Information
3. Legal Bases For Processing
4. When and With Whom We Share Information
5. Cookies and Tracking Technologies
6. How Long We Keep Your Information
7. How We Keep Your Information Safe
8. Your Privacy Rights
9. Do Not Track Features
10. United States Privacy Rights
11. Data Usage and Sharing
12. Updates To This Notice
13. Contact Information
14. Review, Update, or Delete Your Data
1. What Information Do We Collect
We collect personal information that you voluntarily provide when you:
- Create an account
- Request information about our Services
- Contact support
- Use features of the platform
Information may include:
- Names
- Email addresses
- Phone numbers
- Mailing addresses
- Billing information
- Authentication data
- Customer contact information uploaded by users
Client Responsibility for Customer Data
Clients using the Services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.
Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws to contact those individuals via SMS, email, or other electronic communications.
During account setup or when uploading contact information, clients are required to confirm that they have obtained appropriate consent.
Hana Digital Group does not independently verify how customer contact information was obtained and relies on the client’s representations that such data was collected lawfully.
Payment Data
Payments are processed by Stripe. Hana Digital Group does not store full payment card information.
Stripe privacy policy: https://stripe.com/privacy
2. How We Process Your Information
We process personal information to:
- Provide and maintain our Services
- Create and manage accounts
- Respond to support requests
- Send administrative communications
- Send review invitations on behalf of our clients
- Improve our platform and services
- Prevent fraud and maintain security
- Comply with legal obligations
Case Studies and Marketing Use
We may use certain business-related information to create case studies or marketing materials about our Services. This may include:
- Client business name
- Logo
- Publicly available reviews
- Testimonials
- High-level performance results such as increased review volume
If you prefer not to have your business included in marketing materials, contact [email protected].
3. Legal Base For Processing
We process personal information when we have a valid legal basis including:
- User consent
- Contractual necessity
- Legal compliance
- Legitimate business interests
4. When and With Whom We Share Information
We may share information with trusted service providers including:
- Cloud hosting providers
- Payment processors
- Email and SMS delivery platforms
- Analytics providers
- Authentication services
- AI service providers
Third-Party Platform Disclaimer
Hana Digital Group integrates with third-party platforms such as Google and social media networks.
These platforms operate independently and may remove or modify reviews at their discretion. Hana Digital Group cannot guarantee the visibility or permanence of reviews on third-party platforms.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain platform security
- Analyze usage patterns
- Improve platform performance
- Personalize user experiences
6. How Long We Keep Your Information
We retain personal information for as long as necessary to:
- Provide the Services
- Maintain active accounts
- Comply with legal obligations
- Resolve disputes
Data may remain in backups or archives for a limited period after account closure.
7. How We Keep Your Information Safe
We implement security safeguards including:
- Encryption of sensitive data
- Secure infrastructure
- Access control systems
- Authentication safeguards
However, no system can guarantee complete security.
8. Your Privacy Rights
You may have rights including:
- Access your personal information
- Correct inaccurate information
- Delete personal data
- Withdraw consent
Requests can be submitted to [email protected].
9. Do Not Track Features
We currently do not respond to browser Do Not Track signals due to the lack of a standardized industry approach.
10. United States Privacy Rights
Residents of certain states may have rights to:
- Access collected personal data
- Correct inaccurate data
- Request deletion of personal data
- Opt out of certain data uses
11. Data Usage and Sharing
Mobile Opt-In Data
Mobile numbers provided through our platform are used only to send relevant communications such as review invitations or notifications.
We do not sell or share mobile opt-in data with third parties for marketing purposes.
Users can opt out by replying STOP to any SMS message.
12. Updates To This Notice
We may update this Privacy Notice periodically.
Updates will be reflected by the “Last Updated” date at the top of this policy.
13. Contact Information
If you have questions about this policy, contact us:
HANA DIGITAL GROUP LLC
6275 W Plano Pkwy Ste #500
Plano, TX 75093
Email: [email protected]
14. Review, Update, or Delete Your Data
You may request to access, correct, or delete your personal information.
For security purposes, we may verify your identity before processing your request.
Submit requests to: [email protected]
